Returns and Handling Charges Policy
Product Returns can be requested by filling out ALL the details on the Product Returns section in the Contact Us page on our website.
Requests by you for return of catalogue goods maybe subject to a handling charge if all of the following criteria are not met:
- The goods are unused and are bought from the Hydrahose catalogue
- The goods are in good order
- The returns must include a completed goods return note which will be supplied by Hydrahose
- Any goods to be returned that are outside the 30 days from date of purchase.
Hydrahose cannot accept responsibility for returns forwarded by customers using their own carriers. Under no circumstances should goods to be returned be given to a Hydrahose representative.
Hydrahose is unable to accept any return of goods sourced on a customer's behalf that are not listed within the Hydrahose catalogue. Such orders for non-catalogue goods are non-cancellable and non-returnable and as such are accepted entirely at the customer's own risk.
What can we do for you ?
-
Fast Delivery
We have a large inventory of products in stock, which enables us to despatch most items on the same day of purchase. Our carrier, DX, offers a text/email delivery time confirmation service. Once you place your order, DX will confirm your delivery time within an hour slot.
-
Shop Online 24/7
Why not register an online account on our website? This will enable you to purchase what you need, no matter what time of day or night or where you are located. Just click on “register” in the top right hand corner and fill in the simple form. List price discounts will also show up online, as and when they are issued to you. When logged in, you will also be able to see live stock figures and all of our current, exclusive special offers.
-
Best Quality
We always endeavour to source the highest quality products on the market, throughout the world and provide them to customers at the most competitive prices. We are constantly alert to new product lines that are introduced to the market and have access to futuristic, ground-breaking stock. With the most sought after ranges at our fingertips and close connections with the leading suppliers in the pneumatic and hydraulic industry, we can cater for your every need.
